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I have banked with this credit union since 1989, back when it was Rohm & Haas FCU. Then, and when it converted to Monument Area FCU, you could not ask for better service. Every person there knew me by name when I walked in the door, which wasn't very often. I...
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#631588
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I have one thing only that has finally drawn me to leave this company. It is simply, poor service. I come in at least once a week to make deposits and every time, every single time, NOBODY says hello, smiles, or even acknowledges you. They act as if it is the biggest...
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1.0
I didn't like
  • Banking
#571868
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This bank is slow and sloppy. It seems like the entire staff is uneducated and low class. There is no such thing as a smile at JSC. They do not own up to their mistakes and only work with you if you meet them 95% of the way. Theyre are surpise fees at every corner. I...
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Anonymous
whome

If they are commenting fraud or otherwise, file a complaint with the Attorney Generals Office in Texas under consumer fraud. File a complaint with the BBB in your area. Fina...

1.2
I didn't like
  • Team
  • Surprise fees
  • Desk clerk
#571848
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I have been a member of the credit union for years and typically carry a savings balance in the tens of thousands of dollars. This said, I don't use or otherwise have a need for credit cards. Unfortunately I trusted all my eggs in the JSCFCU basket. On a recent trip...
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Dammam, Ash Sharqiyah Province
#562921
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I've been banking with JSC for over a year now, make deposits at least 3 times a week and they STILL ask me for my ID. That's the least of my complaints however! It took us weeks to open our business account because the business account manager was unfamiliar with the...
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#503745
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My daughter recently shipped out and gave me a military POA. This POA gives me power to do everything that my daughter would normally do to take care of her child. It even states this and states that it includes but is not limited to health care decision. She called...
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#485447
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I lost my keys to my safety deposit box and was charged $210 'emergency drill-out fee' when I expressly stated to the branch manager (pearland) that it wasn't an emergency. Note standard drill-out fee was $150. Branch manager was unwilling to compromise on their fee...
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Anonymous
Anonymous

I have had problems with the tellers before and have talked to both the Assistant and Branch Manager at the Pearland Branch JSC. The customer service that the tellers provided...

#443023
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After at least a dozen nearly duplicate visits and transactions, you'd think they might "get to know me." But, no. Each and EVERY month about this time, I had to pull out I.D. and show papers and answer questions all over again, always the same. Finally, I told them...
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Anonymous
Mel

Terrible customer service. When I had trouble with my debit card (due to a glitch, it wouldn\'t authorize, despite the fact I had plenty of money in the account) and wound up ...

#198844
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JSC FCU Staff Review

JSC Federal Credit Union
#659758
1.8
Details
I dread going to the hwy 96 JSC for my banking. The tellers are inconsistant with their attitude. Especially the middle aged woman with died shoulder length hair who is only friendly with young men. Its creepy. Ive had several encounters with her where she talked down to me.
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Staff Review

JSC Federal Credit Union
#606524
2.7
Details
Staff is poor in listening to instructions and the rest of all skills in dealing with people...in other words, very bad people skills!
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